Community Contacts
This page of Community Information is regularly updated - if you think something is missing or if there are any errors, please e-mail me to improve the list.
POLICE
The Neighbourhood Police Officers for Neville’s Cross are PC 221 Katherine Ward and PC 1761 Nicola Quarmby. Our Neighbourhood Support Officer is PCSO 5295 Debbie Sadler-Watson.
Non-emergency police number: 0845 60 60 365
Durham Constabulary web site has Community Pages including details of the regular PACT meetings and the PACT priorities.
The sites can be accessed:
Neville’s Cross - www.durham.police.uk/neighbourhood.php?neighbourhood_id=163.
Crossgate and North End - www.durham.police.uk/neighbourhood.php?neighbourhood_id=43.
HEALTH
University Hospital of North Durham: 0191 333 2333
GP Out of Hours Service: 0191 215 1333
NHS Direct: 0845 46 47
DURHAM COUNTY COUNCIL
Help Desk: 0300 123 7070 (cost of a local call), available 8.00am-5.00pm (Monday-Thursday), 8.00am-4.30pm (Friday).
Web site: www.durham.gov.uk
Durham City Homes [council houses]: 0191 301 8499 (main switchboard), 0800 068 0013 (repairs), 0191 301 8575 (emergency repairs out of hours)
Highways: 0191 370 6000 (available during normal office hours).
Neighbourhood Issues: Refuse Collection, Recycling, Pest Control, Environmental Health: 0191 301 8669
Social Care: 0845 850 5010 (available 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays.
Trading Standards: 0191 383 3589, consumerservices@durham.gov.uk
Welfare Rights Team: e-mail: welfare.rights@durham.gov.uk, 0191 370 8787, or write to Welfare Rights, Social Inclusion Service, Durham County Council, The Rivergreen Centre, Durham Dh1 5TS.
AGE CONCERN
7 Atherton Street, Durham DH1 4DJ: 0191 374 6367: info@ageconcern-durham.org.uk.
CITIZENS ADVICE BUREAUX
32 Claypath Durham DH1 1RH: o191 384 2638 (advice line), 0191 383 2885 (appointments) .
Monday 10 am - 6 pm; Tues, Thurs, Fri 10 am - 4 pm (all by appointment only).
CONSUMER ADVICE NORTH EAST
A regional service of consumer advice is available on 0845 40 40 506 [text phone: 0845 128 1384]. This operates Monday to Friday 8 am - 6.30 pm and Saturday 9 am - 1 pm.
Online complaints may be registered at www.consumerdirect.gov.uk/contact?action=complain.
More information on consumer rights is available at www.consumerdirect.gov.uk and www.oft.gov.uk.
DURHAM & CHESTER-LE-STREET CARERS SUPPORT
Bullion Hall, Bullion Lane, Chester-le-Street, DH2 2ES: 0191 387 1991: info@dccarers.org.
DURHAM UNIVERSITY Community Liaison contact: 0191 334 2222
Main number: 0191 334 2000.
SOLICITORS
If you need a solicitor and don’t know where to start there is a Community Legal Service helpline on 0845 608 11 22, or you can go to www.communitylegaladvice.org.uk.
